Natural Disasters and Emergencies - Customer Assistance NSW
Transport for NSW offers a range of free replacement products and services if you have been affected by a natural disaster or emergency.
What do you get?
Free replacement vehicle and vessel licensing and registration products, Roads and Maritime e-toll tags, and certain inspections.
Who is this for?
Roads and Maritime customers affected by a New South Wales disaster or emergency.
Overview
The following products can be replaced for free if you have been affected by a natural disaster or emergency:
- driver licence (including learner, P1, P2 and unrestricted)
- Mobility Parking Scheme (MPS) permit
- NSW Photo Card
- boat licence
- Personal Watercraft (PWC) licence
- Certificate of Registration for a vehicle and/or vessel (and registration label if applicable)
- number plates (number plate reissue, remake or hold fees may also be waived)
- Roads and Maritime Services E-toll tag
- learner driver log book
Some fees may also be waived, including:
- transfer vehicle or vessel registration
- late vehicle or vessel registration transfer surcharge
- vehicle or vessel registration cancellation fee
- inspection fees for written-off vehicles
- number plate reissue, remake and hold fees
Assistance is available for 6 months after a natural disaster or emergency has been declared.
What are the eligibility criteria?
To be eligible, you must:
- be a Roads and Maritime customer who has been genuinely affected by a NSW natural disaster or emergency
- have been living in, had a vehicle garage address, or were visiting a natural disaster or emergency affected area in New South Wales
How do you apply?
You can find out more about eligibility and how to apply at Natural Disasters and Emergencies - Customer Assistance.